TERMS & CONDITIONS

www.habile.com (hereinafter the "Website") is published by the company Know-how Consulting, a French “société par actions simplifiée” with a share capital of 1000 euros, with a registered office situated 50B avenue Clodoald – 92210 SAINT CLOUD, France, registered with the Paris Company and Trade register under no. 815 177 712, with an intra-community VAT no. FR91 815 177 712 (ci-après « KHC »).

I - GENERAL PROVISIONS

The General Terms and Conditions of Sale detailed below apply to all orders placed with Know-how Consulting for all products and services offered on the Website (the “T&C’s”). They can be accessed at any times on the Website.

Know-how Consulting reserves the right to adapt or modify the T&C’s at any time, the version of the Terms and Conditions of Sale applicable to any transaction is the T&C’s published at the date of the order. Consequently, placing an order by a customer implies complete adherence, without reservation, to these terms and conditions.

I - WEBSITE'S INFORMATION AND ACCESS

www.habile.com is an e-commerce merchant owned and managed by Know-how Consulting.

The Website is available to all users of the Internet network and is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, by Know-how Consulting or its providers, for technical maintenance and/or security reasons or cases of circumstances outside of its control, i.e.

“force majeure events” as recognized by the French courts. Know-how Consulting is not liable for any damage incurred by an unavailability of the Website.

Know-how Consulting does not make any promises about the availability or accessibility of the Website or guarantee that the access to the Website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free.

For technical maintenance and/or security reasons, Know-how Consulting may be obliged to partially or totally suspend access to the Website temporarily and without notice. By accepting these Conditions of Use, users accept any such technical interruptions.

Know-how Consulting reserves the right to update the Website, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, Users may be informed of the changes made but their acceptance to such changes will not be required.

III – SUBSCRIPTION TO THE WEBSITE

To place an order, the client shall at first create a personal account by filling its personal data (the “Personal Account”).

Subscription of the client shall be validated by Know-how Consulting after checking the standard form filled by the client. A confirmation of the subscription is sent to the client by email.

By creating the Personal Account, the client ensures the accuracy and completeness of the data provided. Client shall update its personal data. If an error occurs relating to the recipient address, Know-how Consulting shall not be held liable in case of any inability to deliver the products ordered.

To insure a faster and easier connection or registration, client may use the “Facebook Connect”, « Google+ » et « linkedin connect » functionality, which enables to pre-fill automatically the form.

For more information about protection, collection, processing and use of personal data, as well as the client’s rights and options available to protect its privacy, please refer to Facebook’s , Linkedin or google+ privacy policy directly in there website @ www.facebook.com, www.linkedin.com & www.google.com

In order to place an order, client must have attained majority and enjoy its full legal capacity to enter into contracts, and possess a valid payment card issued by a bank acceptable to Know-how Consulting’s payment provider. Know-how Consulting reserves the right to refuse any request or order and to close an account at its sole discretion.

IV - PRODUCTS

The products offered for sale are those described and available on the Website, within the limit of available product stock.

Information is updated in real time.

Nevertheless, errors occurring during the update cannot held the liability of Know-how Consulting. Know-how Consulting cannot be liable in case of an order cancellation because of stock depletion.

Know-how Consulting takes the greatest care in the presentation and description of the products in order to provide the customer with the best possible information. However, some non-substantial errors may appear on the Website, which the customer acknowledges and agrees to.

It is possible that client may receive an item previously returned by another person. Nevertheless, intact items that have not been worn are only accepted, after thorough check before being placed back in stock.

In any case, in the event of nonconformity of the product delivered compared to its description on the Website, the customer may either exercise his right of withdrawal, or implement the Know-how Consulting guarantee of conformity which will, where appropriate, result in an exchange or refund of the price (in whole or part) that has been invoiced.

V - ORDER

Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by Know-how Consulting, expressed by a succession of different stages that the client shall follow in order to validate their order.

Client may at any time change or remove the products added in its bag (the “Bag”). The Bag summarizes the products selected by the client, as well as its price, V.A.T. and shipping costs, excluding customs and other taxes. Client may modify at any time its Bag before validating the order.

The price paid by the Client doesn’t include customs and others taxes. Such additional costs shall be directly paid by the Client to the carrier.

Confirmation of the order by the client implies the acceptance of all provisions of T&C’s. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by Know-how Consulting. For this purpose, the customer formally accepts the use of email for receiving confirmation of the contents of their order from the company Know-how Consulting. In any event, the invoices are available in the 'my account' section.

VI - ORDER REFUSAL

Know-how Consulting reserves the right to remove at any time any product displayed on the Website and/or to replace or modify any content or information related to any product. Despite the best efforts of Know-how Consulting to satisfy the client expectations, Know-how Consulting may be obliged to cancel an order even after having send a confirmation by email. In such case, the order will be reimbursed.

Know-how Consulting cannot be held liable to the client or a third party in case of the removal of a product from the Website, and in case of the replacement or modification of any content published on the Website or refusal of an order after having confirmed it by email. VII - PRICES AND TERMS OF PAYMENT Price are mentioned in the Website in Euros, Pound Sterling for United-Kingdom and US Dollars for United States of America and Canada. Prices includes V.A.T. but excluded any customs duties and other taxes.

Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country.

Know-how Consulting reserves the right to modify its prices at any time but the products will be invoiced and paid on the basis of the rates in force at the time of placing the order, subject to availability.

The products are payable on the day of the order.

The purchases shall be settled either via PayPal, or via the secure platform provided by our partner STRIPE & PAYPAL. The client expressly acknowledges that disclosure of their bank card number to Know-how Consulting gives the company authorization to debit their account to the amount of the products ordered. As the case may be, a notice of the order cancellation for error of payment is sent to the client by Know-how Consulting to the email address registered by the client.

Client may at its discretion save its payment card details for next purchase. Such information is kept and processed by STRIPE & PAYPAL. Know-how Consulting will never keep payment card details.

The data recorded and kept by Know-how Consulting constitutes proof of the order and all previous transactions. The data recorded by PayPal or STRIPE & PAYPAL constitutes proof of the financial transactions.

Note: our e-commerce transactions are processed in and shipped from France. Hence, some US banks or credit cards charge a foreign transaction fee for online purchase from online stores based in European Union. Know-how consulting does not charge such fee. Please contact your bank or credit card company before purchasing to confirm, and email client@habile.com for any questions.

https://www.paypal.com

https://www.stripe.com

VIII - DELIVERY

Deliveries are carried out by BOXTAL, Monday to Saturday, depending on the option chosen by the customer at the time of validating their order.

Delivery operates at the time of the transfer of the product’s physical possession to the Client (the “Delivery”). The risk of lost or deterioration of the Product is transferred to the Client at the time of the Delivery. More information are available directly on the BOXTAL website : https://www.boxtal.com/fr

Delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the section “Delivery and returns”.

The delivery is made to the delivery address indicated by the customer, being specified that it must be the address of the customer's residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made by our carrier to APO/FPO/DPO Military addresses, hotels or P.O. boxes.

Customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the customer, products will be returned to Know-how Consulting which will contact the customer to organize another Delivery.

Orders are shipped within 12 business days at most for a Delivery in metropolitan France and 20 business days for a International Delivery, from the date after the confirmation of the Order. Nevertheless, the period may be extended up to 10 working days, especially after the launch of a new collection and during December, considering the significant increase of the orders volume.

Unfortunately, Know-how consulting cannot deliver to the following countries for legal reasons: Morocco, Brazil, Taiwan, South Korea, United Arab Emirates.

Know-how Consulting cannot be liable for the late Delivery caused by a case of force majeure (as defined below).

If the delivery time is exceeded and is not justified by a case of force majeure, the customer may request the cancellation of the sale and within a maximum period of 15 days will receive a refund of the Order. Know-how Consulting cannot be liable of any direct or indirect damage resulting from delay of delivery.

IX. REFUNDS & RETURNS

Any non-professional customer could use its withdrawal right during a period of 14 days from the Delivery. In such case, the customer shall contact Know-how Consulting at client@habile.com or fill the return form available in its personal account in the orders section. The return request will be confirmed by Know-how Consulting to the customer by email. The customer shall follow the procedure mentioned into the confirmation of the email.

The products shall be returned to Know-how Consulting within 14 days from the day of the Delivery. After 14 days, the sale is final. The products shall be returned with its original packaging, with the original labels, brand new, without having used it or washed it.

Repayment of the customer is made subject to the receipt of the Products returned by Know-how Consulting and its excellent condition. Except as otherwise indicated by the customer, repayment will be made thought the same payment means used to pay the Order.

Return of the product(s) is the responsibility of the customer if the order was placed from abroad and is at their own risk.

Return is free-of-charge if the order was placed from metropolitan France, United Kingdom, Spain, Germany, Belgium and United States of America.

The repayment of a order paid by gift card or a voucher will always be by voucher.

In all cases, the expenses of returning the product are borne by Know-how Consulting if the product delivered is damaged or different from the product ordered. If the customer does not adhere to these terms and conditions, including conditions of return or exchange, Know-how Consulting cannot proceed to refund the products in question

X. GUARANTEES AND RESPONSIBILITY

Know-how Consulting’s liability related to the Products is limited to the sale price of each product. Know-how Consulting will not be responsible or liable for any following losses, whenever its cause:

  • Loss of benefit or sales
  • Loss or revenue
  • Loss of profits or contract or opportunity
  • Loss of expecting savings
  • Loss of data
  • Loss of business, management or administration time
  • Damage to the image
  • Lost chance and especially of sale or purchase of a product
  • Psychological damage.

Documents, details, descriptions and information related to the Products published on the Website are not covered under any guarantee, express or implicit, except the guarantees provided by law.

Know-how Consulting makes no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancelbots, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or operation including transmission arising from your download of any content, software you use to download the content, the Website or the server that makes it available. In this respect the customer agree that it is its responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Subject to the first paragraph of this section, any content downloaded or otherwise obtained through the use of the Website is done at customer’s own risk and the customer will be solely responsible for any damage to its computer system or loss of data that results from the download of any such content.

Know-how Consulting is only required to deliver products which are compliant with the contractual provision. Products are considered as compliant if the following conditions fulfilled : (i) they shall be compliant with the description and have the features mentioned on the Website; (ii) they shall be compliance with the uses which may reasonably be expected of it; (iii) they shall compliant with the quality and strength which may reasonably be expected of similar products.

According to legal regulations, Know-how Consulting guarantees the customers against compliance and latent defects, under the following conditions:

Visible defects In case of visible defect of a Product, the customer shall send a demand to client@habile.com within 3 days from the Delivery date. All demands shall mention the defect concerned. Failing that, the demand won’t be accepted and no return or exchange will be possible. The Product shall be returned, with its original packaging, with the original labels, brand new, without having used it or washed it, and which the Order reference and copy of such demand shall be sent by mail to the headquarter: Know-how Consulting – 50B avenue Clodoald, 92210 SAINT-CLOUD.

Visible defect confirmed by Know-how Consulting shall give rise, depending of the demand’s content and the nature of the defect, to exchange or repayment or a voucher.

Non-compliance, latent defects Subject to the confirmation of a non-compliance or a latent defect by Know-how Consulting or the manufacturer, as the case may be, the customer shall enjoy the following guarantees:

Know-how Consulting, with a registered office located at 50B avenue Clodoald, 92210 SAINT-CLOUD, France, acting as a “guarantor” with the meaning mentioned in articles L217-5 and seq. French Code de la Consummation and articles 1641 and seq. of the French Code Civil.

Therefore :

The customer may introduce an action resulting from lack of conformity lapses two years after delivery of the Product ; - In the absence of proof to the contrary, any lack of conformity appearing within six months of delivery of the product is presumed to have existed at the time of delivery; - In the event of lack of conformity, the buyer shall choose between repair and replacement of the product, subject to the costs according to Article L217-9 of the French Code de la Consommation.

The legal guarantee of compliance applies regardless the commercial guarantee described below.

The Customer may also introduce an action based on the latent defect as the meaning of Article 1641 and seq. of the French Code Civil. Such legal guarantee of latent defect allows the Customer to ask for the repayment of a product which is not compliant with the use which may reasonably be expected of it, within 2 years from the discovery of the latent defect.

The Customer has the choice between two options: keep the Product and ask for a price discount or return the Product and ask for the complete repayment of the price paid, according to the Article 1644 of the French Code Civil.

Pursuant to order 2005-136 of February 17, 2005, of the French Consumer Code / French Civil Code, the whole of the applicable texts are reproduced here:

Art. L. 217-4 of the French Consumer Code: “The seller is obliged to deliver a product conformant to the contract and to respond to defects of conformity which exist at the time of issuance. They must also respond to conformity defects resulting from the packaging, instructions for assembly or installation when these have been made their responsibility by the contract or have been produced under their responsibility.”

Art. L. 217-5. of the Consumer Code: “To comply with the contract, the product must: 1) Be appropriate for the use normally expected for such a product and, where appropriate: a) correspond to the description given by the seller and have the qualities presented to the customer in the form of a sample or model; b) have the qualities that a customer might legitimately expect in view of public statements made by the seller, the manufacturer or their representative, particular in terms of advertising or labelling. 2) Or present the characteristics defined by mutual agreement by the parties or be appropriate for any special use sought by the customer that has been brought to the notice of the seller and which the latter has accepted.”

Art. L. 217-12 of the Consumer Code: “Action resulting from a lack of conformity is barred by limitation for two years from the delivery of the goods.”

Art. 1641 of the Civil Code: “A seller is bound to a warranty on account of the latent defects of the product sold which render it unfit for the use for which it was intended, or which so impair that use that the customer would not have purchased it, or would only have offered a lower price for it, had they known of them.”

Art. 1648, paragraph 1 of the Civil Code: “The action resulting from critical flaws must be brought by the buyer within a period of two years following the discovery of the critical flaw.”

Force Majeure

Upon the occurrence of an event of force majeure, the concerned party shall inform the other within a period of fifteen (15) days of the occurrence of this event, by email or registered letter with acknowledgement of receipt. Specifically considered as cases of force majeure or fortuitous event, in addition to those regularly cited by the jurisprudence of the French courts and tribunals, are total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, terrorism, bad weather, epidemics, blocking of the means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or statutory restrictions, legal or regulatory modifications of marketing changes, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other instance independent of the will of the parties preventing the normal execution of the contractual relationship.

All the obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. If the event of force majeure continues for more than three (3) months, the contract may be terminated without compensation for one or other of the parties.

XI - PARTIAL INVIDITY

If any provisions of this T&C’s are held to be invalid or declared such under any law, regulation or following a final decision of a competent jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted and the other provisions shall remain in full force and scope.

XII - APPLICABLE LAW AND JURISDICTION

These General T&Cs are governed by the laws of France.

In the event of a dispute between the Client and Know-how Consulting concerning the interpretation, performance or termination of this T&C’s, Know-how Consulting strongly encourages the Client to contact the company in the first instance to attempt to resolve the disagreement amicably. Know-how Consulting hereby notifies Clients that there are alternative dispute settlement options such as mediation or arbitration.

If no amicable solution to the dispute is found, Know-how Consulting and the Client agree to refer the dispute to the French courts. The terms of this article do not deprive consumers of their right to take legal action, or to defense in the event of legal action, in their country of residence or domicile, or of their right to consumer protection measures as set out in the legislation applicable in their country of residence.

Clients might also contact the platform of amicable solution to the dispute of the European Commission available at http://ec.europa.eu/consumers/odr/.

LEGAL INFORMATION

It should be noted that confidentiality of data exchanges is not guaranteed over the Internet, and that every internet user is required to take all appropriate measures to protect their own data and/or software from contamination of any possible viruses circulating on the Internet.

I. PUBLISHER

Know-how Consulting, a French “société par actions simplifiée”, with a share capital of 28.891 €, registered with the Paris Trade and Companies Register under number 815 177 712, with registered office located at 50B avenue Clodoald, 92210 SAINT CLOUD, France. Editing director : Mr Eric Fontanini in her capacity as Chairman. Contact : client@habile.com

II. HOST

OVH, SAS au capital de 10 069 020 €,RCS Lille Métropole 424 761 419 00045, Code APE 2620Z, N° TVA : FR 22 424 761 419, Siège social : 2 rue Kellermann - 59100 Roubaix – France. https://www.ovh.com/fr/support/mentions-legales/

III. DESIGN & PRODUCTION

AWEBI, sarl unipersonnel au capital social de 11000€, RCS : 521 821 173, code APE : 6201Z, siège social : 171B avenue Charles de Gaulle, 92200 Neuilly sur seine . https://www.awebi.com

IV. PERSONAL DATA AND COOKIES

In accordance with the provisions of the French Act No. 78-17 of 6 January 1978 relative to information technology, files and freedoms, the Website was the subject of a declaration to the CNIL (Commission Nationale Informatique et Libertés - French Data Protection Authority) under number 2039445.

All your account information is only used in the context of your business relationship with www.habile.com. This information is never shared with third parties or resold. Finally, Know-how Consulting does not store any bank details. Transactions are processed entirely by PayPal or the secure payment module of our partner STRIPE & PAYPAL . To improve our service, the Website may use cookies. This means Clients do not have to log in each time you visit. A cookie is a computer file stored on Client’s hard disk, allowing the Client to be recognized, without time limitation. Clients can of course delete these cookies by disabling their use in their browser.

PRIVACY POLICY

Know-how Consulting (as defined in Article 1 below), operating under the Know-how consulting trademark, offers high-end ready-to-wear items and accessories for sale on its website www.habile.com, on its IOS mobile application and in its physical outlets.

In order to offer for sale, sell and deliver its products, Know-how Consulting collects personal data from users of its website, its mobile application and its customers when purchasing from physical sales outlets.

The purpose of this privacy policy is to inform users of the means used to collect, access, process and store users' personal data. Know-how Consulting, as controller, undertakes to comply with the provisions of Regulation (EU) No 2016/679 of 27 April 2016 on the protection of personal data.

The customer is informed that certain data must be collected by Know-how Consulting in order to perform its services. If the customer does not wish to disclose this data, Know-how Consulting will not be able to perform its services.

This Privacy Policy ("Policy") may be modified at any time by Know-how Consulting, in particular in order to comply with any regulatory, jurisprudential, editorial or technical changes. The user must refer to the latest version of the Policy before browsing.

1. Controller

The controller, who collects the personal data and implements the data processing operations, is:

Know-how Consulting, a simplified joint stock company (société par actions simplifiée) with a share capital of 1000 €, registered with the Paris Trade and Companies Register under number 815 177 712, having its registered office at 50B avenue Clodoald, 92210 SAINT-CLOUD, France.

2. Collection of personal data

Know-how Consulting collects users' personal data on the website www.habile.com, on the IOS mobile application and from purchases made in Know-how consulting outlets.

The personal data that may be collected are as follows :

  • user account data: the data provided by the User when creating an account by filling in the registration form (name, surname, billing and delivery postal addresses, email address, mobile phone number, password for connecting to the customer account);
  • personal data of the user when he/she enters it in his/her customer account: date of birth, clothing and shoe size;
  • transaction data: means the data that the user provides when making purchases, information relating to orders placed and returned items such as telephone number, address, e-mail address and information relating to payment method;
  • exchanges with customer service;
  • browsing data: refers to the data collected by the Publisher while the User is browsing the Website and the Applications, such as the date, time of connection and/or browsing, browser type, browser language, IP address, location data and geolocation.

The data relating to the payment method (credit card number, expiry date, authorization number, security code) are collected directly by our service providers STRIPE and Paypal.

Third-party providers of applications, tools, gadgets and plug-ins on our website and mobile application, as well as the networks on which we publish editorial and promotional content (such as Facebook and Instagram) may also use automated, context-based and interest related means to collect user data (interactions with functions and profiling of the online activity). This data is collected directly by such providers and/or third parties and is subject to their policies. To the extent permitted by applicable law, Know-how Consulting is not responsible for the practices of such service providers and third parties.

Some of the services may be altered or inaccessible if consent to the collection of the data mentioned in this Privacy Policy is not granted.

3. Purposes of the collection of personal data

Data collected in connection with the use of the website, the application or in physical outlets are processed for the purposes described in the table below.

The regulations in force protect the privacy of users and require any controller to be able to provide legitimate grounds for such processing. The regulations thus provide, among the legal bases for treatment, the following:

  • performance of an agreement to which the relevant person is a party, such as a sales contract. For example, certain personal data of the customer is necessary to deliver the item, manage the customer's account and process any returned items;
  • compliance with a legal obligation, in particular an accounting obligation by retaining invoices;
  • prior consent of the relevant person;
  • legitimate interest of the controller, while complying with users' rights and freedoms. For example, improving the customer experience or preventing fraud may justify data collection.

Pruposes of the processing

Use of data

Legal bases for treatment

Management of orders and sales of products and provision of services; management of customer complaints, withdrawals and product returns

Use of data to provide products and services (from shopping cart and orders; sale, return and refund of purchased products)

Fulfilment of the agreement by and between the client and the seller

Carrying out transactions, in particular payment transactions

Our payment providers (STRIPE and Paypal) use the information relating to the payment methods when performing the payment for each order. This data can also be used for the prevention of fraud upon payment of the order and/or management of any unpaid amounts after the order has been placed.

Fulfilment of the agreement by and between the client and the seller

Customer account creation and management

The personal data of a customer registered on the website is used (e-mail address, password)

- Fulfilment of the agreement by and between the client and the seller
- Compliance to legal obligations
 

Delivery of ordered products

Personal data (contact details, email address) is used to ensure deliveries.

Fulfilment of the agreement by and between the client and the seller

Operating the website and fighting against fraud

Personal data (cookies) is used to update, enhance our Website and fight against Internet fraud

- Fulfilment of the agreement by and between the client and the seller
- Compliance to legal obligations

After-sales support: exchanges with customer service

Personal data is used to interact with customers. As such, the exchanges between customer service and the customer carried out by telephone or chat can be recorded in order to improve the quality of service. Customer may refuse this at any time

Fulfilment of the agreement by and between the client and the seller

Taking part in special events (such as contests, games, random draws, offers) and participating in the loyalty scheme, with the exception of online gambling that is subject to approval by the French Online Gaming Control Authority

Personal data, including purchasing information, is used to manage participation in various special events, as well as the loyalty program

- Fulfilment of the agreement by and between the client and the seller
- Legitimate interest of the controller in order to propose products and services adapted to the needs of clients

Operating, assessing and improving products and services as well as user experience (including developing new products and services, analyzing the customer base; performing data analysis, accounting and auditing), profiling.

Personal data is used to assess and improve products and services, and to improve customer experience, the products and services offered by Know-how Consulting, through statistical operations and analysis of anonymous customer behavior, and the measurement of website and mobile application traffic

Legitimate interest of the controller in order to propose products and services adapted to the needs of clients

Sending newsletters and special offers subject to the user checking the relevant box indicating his/her acceptance,  when registering for the Services

Personal data is used to inform customers about our products and services and to customize the products offered on social networks.

Legitimate interest of the controller in order to propose products and services adapted to the needs of clients and consent (opt-in)

Analyzing website traffic and frequency, audience metrics, research, statistics, surveys (cookies)

Personal data, including cookies, is collected to understand how the Website and the mobile application are used.

Legitimate interest of the controller in order to propose products and services adapted to the needs of clients and consent (opt-in)

Know-how Consulting does not share any personal data for commercial purposes with third parties.

Users may edit their personal data and withdraw their consent at any time by connecting to their customer account.

4.Partners and suppliers with access to customers information’s

The personal data collected is transmitted to Know-how Consulting's service providers, who may process it on behalf of Know-how Consulting (processors) and/or on their own behalf (recipients of the data). The recipients of the data are :

  • STRIPE and Paypal, payment providers
  • STRIPE and Paypal, payment providers any police or administrative authority in connection with judicial requisitions concerning the fight against fraud
  • STRIPE and Paypal, payment providers customs authorities and service providers in the event of delivery abroad.

Know-how Consulting's processors may have access to data collected for the purpose of:

  • STRIPE and Paypal, payment providers preparing, shipping orders and returning products
  • STRIPE and Paypal, payment providers improving the content of websites and mobile applications
  • STRIPE and Paypal, payment providers technical maintenance and development of Know-how Consulting's website, mobile application and internal applications, including entities that perform orders and provide web hosting, information storage, email service providers, as well as analysis services, and tag management, such as Google Analytics. For further details on these analysis services and the opposition procedures, we invite you to refer to the following sites:
  • STRIPE and Paypal, payment providers https://support.google.com/analytics/answer/6004245
  • STRIPE and Paypal, payment providers

Google Analytics: https://support.google.com/analytics/answer/6004245?hl=fr

Know-how Consulting may also share the personal data of customers who have a customer account in its physical outlets. Their access is limited to orders placed by the customer.

5. Users' rights over their personal data

In accordance with Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any natural person using the Know-how consulting website or the mobile application has the right to exercise the following rights:

  • a right of access, rectification and erasure of the data collected,
  • a right to object to the processing of their data
  • a right to the restriction of the processing,
  • a right to the portability of the data collected the option to formulate instructions relating to the retention, erasure and transmission of his/her personal data after his/her death in accordance with Article 40-1 of Law 78-17 of January 6, 1978

Lastly, if Know-how Consulting detects a violation of personal data likely to create a significant risk to the rights and freedoms of its users, it undertakes to inform the relevant users in the shortest possible time.

Users may exercise all these rights by connecting to their customer account, by contacting customer service at client@habile.com or by ordinary mail to Know-how consulting- Service Client 50B avenue Clodoald, 92210 SAINT-CLOUD, France.

Users must enclose proof of identity with their application. In case of non-response or unsatisfactory response, users may contact the supervisory authority of their country of residence, for France, the CNIL: https://www.cnil.fr/

6. Data retention period

User data will not be retained beyond the period strictly necessary for the purposes set out herein and in accordance with applicable regulations and laws. In this respect, the data used for canvassing purposes may be retained for a maximum period of 3 years from the termination of the user's account or the last contact with the relevant prospect. User data is deleted upon expiry of storage periods. Nevertheless, the data may be archived beyond the specified periods for the purposes of investigating, establishing and prosecuting criminal offences for the sole purpose of making the data available to the judicial authority, where necessary.

Archiving implies that this data will be anonymized and will no longer be available online but will be extracted and stored on an autonomous and secure medium.

7. Security measures for the personal data collected

In its capacity as data controller, Know-how Consulting undertakes to take all necessary measures to preserve the security and confidentiality of the data and, in particular, to prevent it from being altered, distorted or accessed by unauthorized third parties.

Know-how Consulting has entered into service agreements with business partners who have extensive expertise in the field of data protection. All data is hosted in France or in the European Union.

Payment service providers

The payment of the purchases on the website and on the mobile application is carried out either via Paypal, or via the secure platform of our payment provider STRIPE.

Paypal (Europe) S.à.r.l. et Cie is a Luxembourg limited partnership with shares, registered in the Luxembourg Register of Companies under number B118349, having its registered office at 22-24, Boulevard Royal - L-2449 Luxembourg. For further information, Customers may refer to the following website: https://www.paypal.com.

STRIPE B.V. is a company registered in Amsterdam (Netherlands) under number 34259528, with registered office at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, Netherlands. For further information, Customers may refer to the following website: https://www.STRIPE.com

Know-how Consulting does not have access to customer payment data.

However, users may opt to save their payment card data in their customer account. This data is not stored with Know-how Consulting, but with STRIPE and/or Paypal. Users may edit or delete these bank details at any time by connecting to their customer account.

8. Cookies, TAGS and trackers

When browsing our website and the mobile application, information relating to the navigation of the user's terminal (computer, tablet, smartphone, etc.) may be saved through files referred to as "Cookies".

A cookie allows tracking the browsing or analyzing user behavior, including:

  • measuring the number of visitors to our website and application, as well as their content;
  • saving customer account information when the user is logged in;
  • saving the shopping cart for 30 minutes; customizing the display of content accessible to the user.

L’utilisateur peut modifier ses préférences en matière de cookies, au travers du logiciel de navigation utilisé :

  • Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html ,
  • Chrome : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ,
  • Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies ,
  • Internet Explorer : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ,
  • iOS : https://support.apple.com/fr-fr/HT201265

Users may also refuse to accept cookies on the follwing website: http://www.youronlinechoices.com/fr/controler-ses-cookies/.

9. Social Networks

Know-how Consulting's official Facebook and Instagram accounts can allow users to post their content. Users are informed that the content published on these social networks may be viewed by any third party, and that greater vigilance is required from users when they provide certain personal data on these sites or applications such as financial data, addresses or any sensitive data. Know-how Consulting is in no case liable for any damage caused by third parties as a result of or resulting from the publication of their personal data by users.

10. Links to third-party sites

The website and the application may provide links to websites, applications and services other than those of Know-how Consulting, which may be operated by third parties. Know-how Consulting is not responsible for the processing of personal data by these third party websites. Users should consult the relevant personal data protection policies.

11. Data protection officer or personal data manager

Know-how Consulting's data protection officer or personal data manager ensures compliance with the regulations and rules in force, and must in particular establish records of processing activities involving personal data. Users may contact Know-how Consulting's data protection officer or personal data manager at client@habile.com.

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